Privacy Policy

Please read this notice carefully to understand our policies and practices regarding your personal information and how we will treat it. For a short-form summary, please click here. California residents can find more specific information on the California Consumer Privacy Act (CCPA) and their rights in the “CCPA” section below. Contact Us details are provided at the end of the notice for feedback or any privacy enquiries you may have. This notice applies to the companies that are part of the ZookPe Group, which use different trading names in different territories and the list of ZookPe companies that collect or process personal information according to this notice can be found at the end of this document. The reference to ZookPe (including “we”, “us” or “our”) includes those companies and all relevant group affiliates. References to “you” in this notice are to the individual who is accessing or applying to use the Services (as defined below) either on your own account or on behalf of a business. This includes, in relation to a customer or prospective customer of ZookPe, any sole trader and any principals, including the managing and financial directors, any other directors and officers, shareholders, partners and beneficial owners of a customer, as well as any member of staff accessing or using the Services on behalf of a customer. ZookPe is committed to protecting your privacy and will take all appropriate steps to ensure that your personal information is treated securely and will be collected, used, stored and disclosed in accordance with this notice. This notice (together with our terms of use applying to any specific services you may purchase or use) applies:

• to the website/portal features and services provided to you when you visit our websites, portals or our payment panels our clients may use on their websites;
• when you apply to use and/or use ZookPe’s products and services (including any loyalty or reward schemes, whether points-based or otherwise (“Loyalty”), as well as when you request changes to the services you are using;
• to your use of software including terminals, mobile and desktop applications provided by ZookPe; and
• to email, other electronic messages including SMS, telephone, web chat, website/portal and other communications between you and ZookPe.

ZookPe also collects non-personal information, or may anonymise personal information in order to make it non-personal. Non-personal information is information that does not enable a specific individual to be identified, either directly or indirectly. ZookPe may collect, create, store, use, and disclose such non-personal information for any reasonable business purpose. For example, ZookPe may use aggregated transactional information for commercial purposes, such as trend analysis and the use of data analytics to obtain learnings and insight around payment transaction patterns and usage. To the extent that Internet Protocol (IP) addresses (or similar identifiers) are clearly defined to be personal information under any local law, and where such local law is applicable to Services, we will manage such identifiers as personal information. Please note that ZookPe provides services to both individual consumers and businesses and this privacy notice applies to both and should be read and interpreted accordingly.